Visitor information

Buses 50, 255, 340, 346 and 356 stop in both directions (to and from Haarlem Station) at the Raaksbrug stop. From there, it’s just a one-minute walk.

Would you like to check exactly which buses run on your date and time and where to transfer? Plan your trip with 9292

Patronaat encourages visitors to travel sustainably and to use public transport whenever possible. Prefer to come by car? There are several parking garages in and around Haarlem’s city centre. The closest one is Parking Garage Raaks.

Check which parking garages are open during your visit: View parking garages in Haarlem

Do you have a spare seat in your car? Easily register your ride through our carpool service Slinger: Share your ride via Slinger

Slinger makes your trip to Patronaat more sustainable, affordable and social by helping you share a ride with other visitors.

Patronaat organises events at multiple locations in and around Haarlem. You can find the address details on your ticket, or check them below:

PHIL
Lange Begijnestraat 11
2011 HH Haarlem

SCHUUR
Lange Begijnestraat 9
2011 HH Haarlem

Caprera
Hoge Duin en Daalseweg 2
2061 AG Bloemendaal

We encourage our visitors to leave the car at home whenever possible and travel by public transport, on foot, or by bike.

At Hortusplein in Haarlem, behind the Jopenkerk, you’ll find a free and guarded bicycle parking facility just 200 metres (a 3-minute walk) from Patronaat. The facility has space for 1,000 bicycles and offers 45 charging points for electric bikes.

The bicycle parking is generally open Monday to Wednesday until 12:00 AM (midnight), on Thursday until 2:00 AM, on Friday and Saturday until 5:00 AM, and on Sunday until 7:00 PM.

View the current opening hours of Hortusplein bicycle parking

From Haarlem Station, it’s about a 10-minute walk to Patronaat.

Exit the station via the city centre side (main entrance) and cross the Stationsplein. Walk straight ahead along the Kenaupark and turn right onto Nassaulaan. Follow Nassaulaan until you reach the intersection at Raaksbrug, then cross towards Zijlstraat. Walk all the way down Zijlstraat and turn right onto Zijlsingel at the end. After about 1 minute, you will see Patronaat on your left-hand side.

View directions to Patronaat in Google Maps

Yes, you can connect to our free network: Patronaat_Guest.

No, using the toilets at Patronaat is always free.

A small contribution for the people who keep our facilities clean and safe is appreciated, but not required.

No. We only accept a valid physical ID (passport, national ID card or driver’s license). Photos or copies are not permitted.

In the Netherlands, everyone aged 14 and over is legally required to carry a valid ID. If you are asked to show your ID and are unable to do so, we may refuse entry. Even if you have a valid ticket.

If you have lost your ID, you can request a temporary identity document from your local municipality.

Smoking and vaping are not allowed inside the venue. Patronaat does not have an indoor smoking area. Please follow staff instructions if you wish to step outside.

There are no fixed charging points available. However, you can rent power banks in the foyer and in the Loading Dock to keep your phone charged during the event.

Yes, you can. Please make sure to get a stamp from our staff member at the door when leaving. Re-entry is not possible without (the right) stamp.

Patronaat is a PIN ONLY venue. This means you can only pay by debit card or via your phone, for example using your banking app or through Apple Pay or Google Pay.

It is also possible to pay by credit card. We accept Maestro, American Express, V PAY, Mastercard and VISA.

You can find our house rules and Terms and Conditions here.

It is important to take good care of your hearing. Sound levels during events can sometimes be high, although we always ensure they remain within the applicable and safe limits.

Fortunately, you can purchase earplugs at Patronaat. In the foyer, you will find a vending machine where you can buy Alpine earplugs with a storage case. At the bar, we also sell various types of earplugs: soft disposable earplugs, earplugs specifically for children, and reusable Alpine earplugs.

We believe it is important for everyone to grow up surrounded by as much music as possible. Therefore, our concerts are generally open to all ages, unless stated otherwise on the event page.

However, we do recommend considering in advance whether the setting of the event is suitable for minors. In our foyer, seating is available where parents or guardians can wait and enjoy a drink. Please note that this area is only accessible with a valid ticket.

If you would like advice about a specific event, feel free to contact us by email or phone.

All of our night programs are accessible to visitors aged 18 and over, unless stated otherwise.

We advise you to take good care of your own hearing and that of children. Always ensure that young children wear proper hearing protection during concerts. Earplugs are available for purchase at Patronaat. We do not provide or rent noise-cancelling headphones.

During our concerts, it is not permitted to use professional cameras without a valid photography wristband. Repeatedly ignoring this rule may result in denial of access for you or the platform (for example, a magazine or blog) you are photographing for.

Would you like to take photos during a show? Please send us your request by email at least a few weeks in advance. Mention which concert it concerns and include a link to your portfolio. In consultation with the organizer and the artist(s), we will assess whether we can provide you with a photography wristband. You will be informed whether your request has been approved.

We would like to be transparent: there is often limited space for additional photographers. Usually, several photographers are already present, such as our in-house photographers, press photographers, and sometimes someone from the band’s crew. Too many photographers in the venue can be disruptive for both the artists and the audience. For this reason, we unfortunately cannot accommodate everyone.

Would you like to get more involved as a photographer at Patronaat? You are welcome to apply as an in-house photographer. Please send a short motivation and a link to your portfolio to
info@patronaat.nl. We’d love to take a look!

For safety reasons, bags larger than A4 size and thicker than 10 cm are not allowed inside the concert hall. We kindly ask you to store your bag in a locker or, if possible, leave it at home due to the limited number of large lockers available.

Do you need your bag for medical or other essential reasons? In that case, we will of course make an exception. Please inform one of our staff members upon arrival so we are aware.

Thank you for your understanding!

Yes, there are two types of lockers available in the foyer: medium and large.

Medium locker: 210 (h) x 300 (w) x 450 (d) mm – suitable for approximately two coats and a small bag.

Large locker: 380 (h) x 300 (w) x 450 (d) mm – suitable for, for example, two thicker coats, or one coat with a backpack and a helmet.

For all events where tickets are sold via Patronaat (through Ticketmaster or Ticketmaster Universe), you will receive an email three days before the event with a link to reserve a locker. If you purchase a ticket for an event taking place within three days, you will receive the locker link immediately after purchase.

Didn’t receive an email? Easily reserve your locker via:
Patronaat Locker Reservation

Please note: the event will only become visible via this link three days before it takes place.

You can also claim a locker on site at Patronaat by scanning the QR codes near the lockers. No phone with you? Our foyer staff will be happy to assist you.

How to reserve a locker in the foyer:

1. Scan the QR code near the lockers. You will be redirected to the online environment where you can reserve a locker. You can use the Patronaat Guest Wi-Fi. No phone with you or need assistance? Our staff will be happy to help.
2. Enter your email address. This email address must be accessible on your mobile phone. Without access to your email, you will not be able to open the locker during the event.
3. Choose a medium (M) or large (L) locker by clicking the corresponding icon. Medium: suitable for two coats and a small bag. Large: suitable for larger items such as thick winter coats, a helmet, or a backpack.
4. Click ‘Use a new locker’.
5. You will be redirected to the payment screen. Select your preferred payment method.
6. After completing the payment, you will receive an email with a link that allows you to open your locker during the event.
7. Your locker remains assigned to you for the entire evening via the email on your phone. You can easily share the locker link via WhatsApp or email, so everyone can access the locker when needed. Leaving the venue? Click ‘Open and leave’ to make the locker available for another visitor.

We do not have a cloakroom. You can store your belongings in our lockers.

For all events where tickets are sold via Patronaat (through Ticketmaster or Ticketmaster Universe), you will receive an email three days before the event with a link to reserve a locker. If you purchase a ticket for an event taking place within three days, you will receive the locker link immediately after purchase.

Haven’t received an email? Easily reserve your locker via:
Patronaat Locker Reservation

Please note: the event will only become visible via this link three days before it takes place.

Didn’t receive an email or would you like to rent a locker on site? You can also do so by scanning the QR codes in the foyer.

Unless explicitly stated on the event page, our concert halls do not have fixed seating. There is seating available in the foyer.

Inside the halls, we have a limited number of bar stools available. These can be reserved for visitors who have difficulty standing for long periods or are otherwise unable to stand throughout the evening. If this applies to you and you would like to reserve a bar stool, please let us know via info@patronaat.nl.

We recommend contacting us as soon as possible, preferably before purchasing your tickets. The longer you wait, the greater the chance that all bar stools will already be reserved.

For fire safety reasons, bar stools cannot be placed in the middle of the hall. They will be positioned along the sides, on the balcony, or at the back of the venue. The exact location will be determined on site, depending on the available space. In most cases, companions can stand near you. However, during busy shows or with larger groups, this may be more limited.

We always strive to make your visit as enjoyable as possible. If something didn’t go as expected or you’d like to share feedback, please email us at info@patronaat.nl .

We take all questions and complaints seriously and will respond as soon as possible.

Lost an item during your visit? Please email
info@patronaat.nl with a clear description of the item and the date of the event. We will take a look!

Great to hear you’re interested in performing at Patronaat or organizing an event!

Due to the large number of emails we receive from artists, bookers and organizers, we’re unfortunately unable to respond personally to every request. To increase the chances that our programmers review your proposal, please send your email to
programmeurs@patronaat.nl
and make sure it includes:

• The genre of music you make;
• A brief introduction of yourself and your project;
• A specific request (e.g. a support slot for a particular show or a date during your tour);
• A public listening link (such as Spotify or YouTube – no download links).

Good to know:

• You can also rent a venue at Patronaat. Clearly mention in your subject line that it concerns a venue rental request.
• For non-public events (such as rehearsals or recordings), please contact verhuur@patronaat.nl.
• Patronaat organizes the annual Rob Acda Awards for emerging regional talent.
• On a national level, you can apply for initiatives such as Popronde.
• Networking at conferences and industry events can help you move forward in your career.
• Please do not subscribe us to newsletters or add us to general mailing lists.

Thank you for your interest, and best of luck with your musical journey!

Patronaat stands for an open, independent pop culture where everyone can be themselves. Our goal is to create a future-proof cultural experience with space for discovery, joy and self-expression for all. Different perspectives, backgrounds and insights make Patronaat richer and more relevant.

We have a Diversity & Inclusion (D&I) team made up of staff from various departments that develops policy, raises awareness and implements concrete improvements. Their work has already led to meaningful changes, such as the introduction of gender-neutral toilets. We also endorse the Code for Diversity & Inclusion and integrate it into our long-term plans.

In the multi-year plan we explicitly highlight the importance of programming that reaches a broad audience and increases diversity across genres and communities. We focus on events and program lines that appeal to youth, queer audiences and people of colour, and actively work to broaden participation and representation.

We are always eager to welcome new faces and stories - whether on stage, behind the scenes, or in our audience.

At Patronaat, we believe it is essential that everyone feels safe and welcome. We take various measures to ensure social safety during our concerts and club nights.

Our staff receive training in social safety, including Safer Clubbing training. At busy events, we also deploy additional security staff to monitor the situation and respond quickly if needed.

We participate in the Ask for Angela campaign and display Are You OK? campaign posters throughout the venue to raise awareness and encourage visitors to look out for one another.

In addition, our venues are equipped with camera surveillance to help monitor situations and act appropriately when necessary.

If you experience something unpleasant or feel unsafe, please speak to one of our staff members. We are here to help.

Sustainability is an important part of our organization. Patronaat actively works to reduce the environmental impact of our concerts, club nights and business events.

We focus on energy efficiency, waste reduction, reusable materials, responsible procurement and raising awareness among visitors and partners. We continuously improve our processes to organize events in the most responsible way possible.

Read more about our sustainability initiatives here: patronaat.nl/duurzaamheid

Yes, it is possible to rent a venue at Patronaat for corporate events, conferences, presentations, cultural events or other gatherings. Our spaces are flexible and equipped with professional technical facilities and experienced technical support.

Curious about the possibilities, capacities and rates? Find more information about venue rental here: www.patronaat.nl/verhuur

You can also contact our venue rental team directly through that page for a quotation or additional information.

Yes, you can! Internships at Patronaat start in September and February in the departments of marketing, pre-production and technical production.

We primarily offer internships to students who are required by their education program to complete a full-time internship of five months. This allows us to provide proper guidance and integrate you fully into the team.

Available internships are published via: patronaat.nl/vacatures

Great to hear you’re interested in working at Patronaat! You can find our current job openings on our website at: patronaat.nl/vacatures.

We regularly post vacancies for different departments within our organization. If there is no suitable position available at the moment, we recommend checking the page regularly for updates.

That can happen. In that case, please feel free to contact us via info@patronaat.nl.
We will do our best to respond the same day, or right after the weekend.

If an event is cancelled, you will automatically receive an email notification from Patronaat. The ticket price will be refunded via the original payment method.

Refunds are always processed through the ticket platform and original payment method; Patronaat cannot handle refunds directly.

Did you purchase your ticket via Ticketswap? Please contact Ticketswap to request a refund, as the original buyer will receive the reimbursement from the ticket platform.

If an event is postponed, your ticket automatically remains valid for the new date. All ticket holders will receive an email from us with further information.

Unable to attend on the new date? The same email will explain how to cancel your tickets and request a refund.

Early Bird tickets are offered at a reduced rate during the early stages of ticket sales. This rewards visitors who purchase their tickets early. The number of Early Bird tickets is always limited. Once they sell out, sales automatically move to the next price tier.

Late Bird tickets are the final tickets available in a later sales phase, often at a higher price. This does not necessarily include additional benefits; the price difference is based on the timing of purchase and the stage of ticket sales.

For some events, we work with multiple pricing tiers (for example Early, Regular, and Late). The closer it gets to the event date, the greater the chance that prices increase or the event sells out. If you want to secure the lowest price, we recommend purchasing your ticket as early as possible.

In addition, early ticket purchases greatly benefit the music and live events industry. Strong early sales provide certainty for organizers, artists, and venues. Based on ticket sales, we can confirm production elements, invest in additional technical facilities or staging, and better plan staffing. By purchasing your ticket early, you actively contribute to making the event possible.

When an event is sold out, there are no tickets available online or at the door. We do not operate waiting lists.

If you would still like to try to obtain a ticket, please check whether tickets become available via
Ticketmaster Resale or (for Universe events) via Ticketswap.nl.

Please note: when purchasing through Ticketswap, there is a risk that a seller may still use the ticket themselves or sell it multiple times. In such cases, entry may unfortunately be denied.

If you are denied entry with a Ticketswap ticket, please ask one of our staff members if you may take a photo of the error message on our scanner. You can then request a refund via Ticketswap Support.

Never purchase tickets via social media (such as Facebook, Instagram, or private messages). The risk of fraud is very high.

For more information about safe ticket purchasing, visit WeetWaarJeKoopt.nl.

Via Ticketmaster, you can purchase a maximum of 8 tickets per account per order. This limit is set to ensure fair ticket distribution.

Would you like to attend with a larger group? You may place multiple orders or contact us via
info@patronaat.nl to discuss the available options.

Please note that additional restrictions may apply for high-demand events.

The contents of a VIP ticket vary per event. In some cases, a VIP ticket may include early entry, a separate entrance, a reserved spot, a meet & greet, or additional services.

What is included is always clearly stated on the event page on our website, on the website of the VIP upgrade provider, or within the ticket information on the relevant ticketing platform.

Please read this information carefully before purchasing a VIP ticket.

Please note: VIP experiences are organized by the artist’s own team and not by Patronaat. For questions regarding the content or execution of a VIP package, we recommend contacting the provider listed with the VIP ticket directly. If no contact details are provided, please reach out to us at info@patronaat.nl, and we will forward your question to the appropriate party.

We’re sorry to hear you can’t make it! Unfortunately, we are unable to refund or take back your ticket. Event tickets are also legally excluded from the statutory withdrawal period.

Perhaps you can make a friend, family member, or acquaintance happy with your ticket?

If you purchased your ticket via Ticketmaster, you can safely resell it up to 8 hours before the start of the event through Ticketmaster Resale. This is the only 100% reliable way to sell a valid second-hand Ticketmaster ticket. When sold through Resale, the buyer receives a new barcode and your original barcode is automatically cancelled.

For tickets purchased via Ticketmaster Universe, Ticketswap.nl is currently the only resale option.

Never buy or sell tickets via social media, as the risk of fraud is high.

Not sure which platform your ticket was sold through? Check the event page or your confirmation email.

Patronaat has fully transitioned to online ticket sales. For concerts and most of our club nights, you can purchase your tickets via the ticket shop at Ticketmaster.nl.

For Club3 events and part of our night concepts, tickets are available via Universe.com.

This way, you are always guaranteed entry and avoid disappointment if an event sells out last minute.

For events that are not sold out, it may sometimes be possible to purchase a ticket at the door. Please note that we are a PIN ONLY venue; cash payments are not accepted.

If you experience difficulties purchasing tickets online, we will be happy to assist you at the door. The box office is only open during public events.

If ticket sales are handled by an external ticket provider, this will be clearly indicated on the event page, including the organizer’s contact details.

Yes, you can. Patronaat accepts the Ticketmaster Gift Card, Ticketmaster and Tintelingen vouchers, and the Podium Cadeaukaart.

Are you unable to complete your order online using one of these gift cards? Please email info@patronaat.nl and we will be happy to assist you.

Ticketmaster Gift Card

This card can only be redeemed via Ticketmaster.nl.

Podium Cadeaukaart

This card can be redeemed by sending an email to kassa@patronaat.nl.
Please mention which show you would like to attend, how many tickets you need, and include the long code printed on the card.

For other gift cards, please contact us via info@patronaat.nl for more information.

Holders of a HaarlemPas or ZandvoortPas can attend a selection of events free of charge each month. You can find the current selection at: Patronaat.nl/haarlempas.

You can simply join the regular queue. At the entrance, we will check your name against the guest list. Please make sure to bring a valid form of identification, such as an ID card, passport, or driver’s license.

Unless stated otherwise on the event page, tickets for events at, or organized by, Patronaat are sold via Ticketmaster Netherlands or Ticketmaster Universe. You can find all available tickets on our website or via Ticketmaster.nl and Universe.com.

For events that are not sold out, you can usually also purchase tickets at the door. Please note that events can still sell out last minute. If you want to be sure you can attend, we recommend buying your ticket online in advance.

If ticket sales are handled by an external ticket provider, this will be clearly indicated on the event page, including the contact details of the organizer.

Unless stated otherwise, tickets for our concerts and part of our club nights are sold via Ticketmaster. Tickets for our Club3 events and some club nights at Patronaat are sold via Ticketmaster Universe.

When purchasing your tickets, you either created an account or logged into an existing one. Log in with your email address via ticketmaster.nl or universe.com.

Then go to ‘Upcoming Events’; your tickets should be visible there.

If your tickets are not listed, we recommend that you contact Ticketmaster directly.

Patronaat can verify whether tickets have been purchased under your name, but we are unable to retrieve or resend your tickets.

Is it very last minute and Ticketmaster is no longer available? Please contact us directly.

Tip: search your email inbox for ‘Ticketmaster’ or ‘Universe’. This usually works better than searching for ‘Patronaat’. Also check whether the purchase amount has been refunded by Ticketmaster; if so, the order was likely unsuccessful.

If ticket sales are handled by an external ticket provider, this will be clearly indicated on the event page, including the contact details of the organizer.

Unless stated otherwise on the event page, tickets for our events are sold via Ticketmaster or Ticketmaster Universe.

Looking to buy a second-hand ticket for a sold-out event? For tickets originally sold via Ticketmaster.nl, Ticketmaster Resale is the only 100% reliable way to purchase a valid second-hand Ticketmaster ticket. When buying through Resale, you receive a new barcode and the original barcode is automatically cancelled.

Check the event page on the Ticketmaster website to see if Resale tickets are available.

For events where tickets were sold via Ticketmaster Universe, Ticketswap is currently the only resale option. Please note: when purchasing via Ticketswap, there is a risk that a seller may still use the ticket themselves or sell it multiple times.

If you are unfortunately denied entry with a ticket purchased through Ticketswap, please ask one of our staff members if you may take a photo of the error message on our scanner. With this photo, you can request a refund via Ticketswap.

Do not purchase tickets via social media. The risk of fraud is very high.

For more information about safe ticket purchasing, visit WeetWaarJeKoopt.nl.

We’re sorry to hear that something went wrong with your Ticketmaster order. Issues with the checkout page are often caused by accumulated browser data. We recommend clearing your browser cookies and trying again. In many cases, this resolves the problem.

Has the payment been deducted from your account, did you not receive an error message, but still haven’t received your tickets? Please wait about an hour. If the tickets still don’t appear in your account after that, something may have gone wrong — for example, a failed payment (in most cases, the amount will be automatically refunded within a few hours) or an incorrectly entered email address.

In that case, you can contact us or reach out directly to Ticketmaster.

If the issue persists, please contact Ticketmaster customer service via:
Ticketmaster Customer Service

They can access your order details and assist you further in resolving the issue.

We hope it will be resolved soon!

We do our best to make everyone’s visit as comfortable as possible. Our venue has a limited number of wheelchair spaces. For most events, wheelchair tickets are available via Ticketmaster. There is no need to contact us in advance for this.

One wheelchair ticket grants access to both the wheelchair user and one companion. As our building is not equally accessible in all areas, we believe it is important that you can be accompanied by someone who can assist you. Therefore, one companion is always admitted free of charge.

Would you prefer to attend alone? Or do you not use a wheelchair but require assistance for another reason? Please feel free to contact us via info@patronaat.nl. We are happy to explore how we can make your visit as smooth and enjoyable as possible.

Please note: for some events, ticket sales are handled by an external organization. In such cases, wheelchair tickets may not be available via Ticketmaster. Would you like to know what options are available? Please email us at info@patronaat.nl
.

Unless explicitly stated on the event page, our concert halls do not have fixed seating. There is seating available in the foyer.

Inside the halls, we have a limited number of bar stools available. These can be reserved for visitors who have difficulty standing for long periods or are otherwise unable to stand throughout the evening. If this applies to you and you would like to reserve a bar stool, please let us know via info@patronaat.nl.

We recommend contacting us as soon as possible, preferably before purchasing your tickets. The longer you wait, the greater the chance that all bar stools will already be reserved.

For fire safety reasons, bar stools cannot be placed in the middle of the hall. They will be positioned along the sides, on the balcony, or at the back of the venue. The exact location will be determined on site, depending on the available space. In most cases, companions can stand near you. However, during busy shows or with larger groups, this may be more limited.

Of course, your guide dog is welcome at Patronaat. However, if possible, we recommend giving your dog a quiet place within the building while you enter the concert hall together with a companion. Sound levels in our concert halls can reach decibel levels that may be harmful to your dog’s hearing and wellbeing. This way, we ensure not only your comfort, but also a safe and pleasant environment for your guide dog.

We also kindly ask you to inform us in advance of your visit. This allows us to inform you about the available options and make the necessary preparations.

We’re happy to work with you to make your visit to Patronaat as comfortable as possible. In consultation, it is possible to bring a sign language interpreter or companion free of charge.

Please contact us in advance via info@patronaat.nl so we can discuss the available options together.

Visiting Patronaat independently can be more challenging in that case. We’re happy to think along with you to make your visit as comfortable as possible. Please contact us in advance via info@patronaat.nl , so we can discuss your needs and make the necessary preparations.

Would you like to bring a service dog or a companion? A companion may enter free of charge. We do appreciate it if you inform us in advance that an additional visitor will be attending.

Of course, your guide dog is welcome at Patronaat. However, if possible, we advise giving your dog a quiet place within the building while you enter the concert hall together with a companion. Sound levels in our concert halls can reach decibel levels that may be harmful to your dog’s hearing and wellbeing. This way, we ensure not only your comfort, but also a safe and pleasant environment for your guide dog.