Something went wrong with my Ticketmaster or Ticketmaster Universe order. What should I do?

We’re sorry to hear that something went wrong with your Ticketmaster order. Issues with the checkout page are often caused by accumulated browser data. We recommend clearing your browser cookies and trying again. In many cases, this resolves the problem.

Has the payment been deducted from your account, did you not receive an error message, but still haven’t received your tickets? Please wait about an hour. If the tickets still don’t appear in your account after that, something may have gone wrong — for example, a failed payment (in most cases, the amount will be automatically refunded within a few hours) or an incorrectly entered email address.

In that case, you can contact us or reach out directly to Ticketmaster.

If the issue persists, please contact Ticketmaster customer service via:
Ticketmaster Customer Service

They can access your order details and assist you further in resolving the issue.

We hope it will be resolved soon!